This is the best summary I could come up with:

"You’ll see that in Season 4, when you look at the PTR with the new Hell Tide, with the giant worms coming up and spitting monsters at you and gaining a threat level.

Repeatedly, we were told that the items you could earn from playing the game would be just as cool as what you purchase with real money, and it’s safe to say at launch that was true.

I’ve succumbed to a few purchases myself, like the Beautiful in Sin set, with no regrets, but there’s a growing concern that the quality of the cosmetics you can now get in the shop is much better than those that drop in the game.

It was really funny because we were joking with our art director because in one of the original interviews, when we launched, he was like, ‘Yeah, we’re not gonna do anything crazy, like unicorns’, and then in the shop there showed up an armor that added a horn to the horse.

And I guess it kind of feeds into what has been the most rewarding is too, with all that, and you add a pandemic on top of it, and the fact that we still were able to come together as a team to launch Diablo 4 the way that we did."

And now that we’re with this live service and seeing all these players and being able to iterate on the game and keeping them engaged, as we get ready for the expansion later in the year, that’s very gratifying to be part of one of your favorite franchises.

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